Instructor Relationship Representative

REQUIREMENTS
- Determines requirement by working with instructors.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
- Provide additional services by recognizing opportunities to convince instructor to join us; explaining new features.
- Maintain call center database by entering information.
- Keep equipment operational by following established procedures; reporting malfunctions.


Development activities :
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Update job knowledge by participating in educational opportunities.

Staff evaluating criteria / standards :
- Be evaluated based on KETRAPHAKY periodically ( an evaluation system that has been applied for thousands of employees in Topica Bangkok, Hanoi, Manila,...)
- Work to be reviewed daily / weekly

Leader :
- Reporting directly to ISC Manager
- Chance to collaborate and manage both internal staffs and external parties e.g. marketing agencies, partnerships.

Coordination departments :
- Sales, Customer Service Centre, Payment and other related team

REQUIREMENTS
- Nationality : Thai
- Age : 21-26 years old
- Language : Fluent in Thai and English.
Toeic (point) : TOEIC 600 up or equivalent

Education Requiments
- Bachelor's degree in any related fields
(art, humanities, social studies, mass communication or any related field...)

Work Experience Requiments
- Experiences in Service Center / Call center

- Experience not required but an advantage to those who have at least 1 year experience or more
- Have some background about online marketing is a plus

Others Skills (Closely follow Topica's culture)
- Be creative
- Not afraid of trying new things
- Result oriented, Problem-solving, Logical thinking
- Ready for new change to new operations and development projects
- Service-minded





BENEFITS
Salary
- 16,000 - 21,000 THB (depends on experience and interview)

Others Benefits
- Chance to become team leader after proving skills.
- Evaluate 2 times per year (on January and July)
- Overtime
- Monthly performance bonus*
- Car&Bike allowance
- Housing allowance
- Travelling allowance
- Lunch allowance
- Overtime food allowance
- Training programme for new staff
- Company Trip
- Internal trip ( Department)
- Monthly activity
- Vacation leave/ annual leave
- Football club/Badminton club
- Have a chance to work aboard*
- Plane ticket fee*
- Visa fee*

These above benefit(*) depends on the abilities of candidate and job requirements

โบนัสสำหรับผลงานในแต่ละเดือน
ค่าคอมมิสชั่น
ค่าเดินทาง
ค่าเดินทางช่วยเหลือพิเศษสำหรับพนักงานบ้านไกล (ตามทะเบียนบ้าน)
ค่าอาหารกลางวัน
ค่าOver time คูณ 2 *
ค่าอาหาร Overtime
โปรแกรมอบรมสำหรับพนักงานใหม่
ทริปเที่ยวประจำปี
ทริปเที่ยวภายในแผนก
กิจกรรมสันทนาการประจำเดือน
ลาพักร้อน วันหยุดประจำปี
ชมรมฟุตบอลและกีฬาต่างๆประจำบริษัท
โอกาสในการปรับขึ้นเงินเดือนประจำปี ปีละ 2 ครั้ง*
โอกาสในการปรับขึนตำแหน่งภายในเวลา 6 เดือน*
โอกาสในการเดินทางไปทำงานต่างประเทศ *บางตำแหน่ง
ค่าตั๋วเครื่องบิน*
ค่าวีซ่า*